SussexCounty,Delaware RFP:Ambulance Billing and Collection Services
Ambulance Billing & Collection Services
Public Advertisement-Request for Ambulance Billing & Collection Services
Sussex County, at the recommendation of the Finance Department and the Sussex County Volunteer Firefighter’s Association, is requesting proposals to provide comprehensive ambulance billing, collections, and payment processing services for Basic Life Support (BLS) ambulance operations. The services include:
• Preparing and submitting claims to Medicare ,Medicaid, private insurers, and self-pay
patients
• Managing all collections and payment processing
• Providing detailed monthly financial reports and deposit summaries
• Assisting with patient inquiries
• Maintaining full compliance with all federal, state, and local applicable laws to include
HIPAA and Centers for Medicare & Medicaid Services (CMS) regulations and guidance
related to Medicare and Medicaid billing
• Downloading all billable transport/treatment records from the electronic patient care
reporting system
Sussex County has determined that in order to obtain the most advantageous contract for Ambulance Billing and Collection Services, factors beyond price will be taken into consideration. The criteria for selection shall include experience and reputation, quality of scope of services, capacity to perform, inclusion of added value services, and price. The award shall be made in writing to the respondent(s) determined to be the most advantageous to Sussex County taking into account the evaluation criteria set forth in the RFP. No other factors or criteria will be used in the evaluation.
Interested parties must submit two (2) written proposals to the Sussex County Finance Department, Attention: Gina Jennings, Finance Director/COO, Administrative Office Building, 2 The Circle, Georgetown, DE 19947, by 3:00 p.m. on July 20, 2026, at which time the proposals will be publicly opened and only the name of each respondent will be read aloud and recorded. All other information shall remain confidential. To be considered, priced proposals must be submitted in writing and respond to the items outlined in this Request for Proposals (RFP). The award shall be made to the responsible respondent whose proposal is determined to be the most advantageous to the County and the Sussex County Volunteer Firefighter’s Association.
The request for proposals may be obtained by visiting Sussex County’s website www.sussexcountyde.gov/legal-notices/bids or by contacting Mrs. Gina Jennings, Finance Director/COO at the Sussex County Administrative Office Building, 2 The Circle, Georgetown, Delaware, telephone: (302) 855-7741, email: gjennings@sussexcountyde.gov. The proposals may be obtained during regular business hours, which are 8:30 a.m. to 4:30 p.m., Monday through Friday. In its sole discretion, Sussex County, Delaware, may extend the time and place for opening of bids from that described in the advertisement by providing not less than two (2) calendar days notice, by posting an Addendum on the Sussex County website and by providing notice thereof by certified delivery, or other electronic means such as email, to those potential respondents who obtained copies of the RFP or provided notice there of to Gina Jennings at the email address provided herein.
6/3 & 6/10-NJ